Terms of Use


The use of this website is subject to the following terms of use:

Site and Contents

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One Way Call Taxi do outstations in drop trip and Roundtrip if customer want multiway trip as per driver concern at the time of travel date, we provide 14Rs/km minimum per day should be 200kms for sedan car

A booking ID No (confirmation) will be sent to the traveler over email when he completes an online car booking with OneWayCallTaxi along with a SMS update on the same.

Producing the booking ID No provided earlier is mandatory to avail the car rental services by OneWayCallTaxi. If this is not done it entitles the driver to refuse service delivery without any liability to us.

When a customer produces the booking ID No provided to him it earlier, it implies that he have read and understood all terms and conditions mentioned herewith and agrees on all of them.

The start and end distance in Kms will be calculated from travellers pickup place. Driving speed of the vehicle as per the directions of the local transport authority only. Parking charges, toll charges, state taxes and entry fees etc. to be paid by the customer.

Distances between two locations (points) be it an intercity distance or from travellers pickup place etc mentioned on the website are approximate. Actual distance may differ depending on the exact geographical location of the points under consideration.

Car air-conditioner will not work on hilly routes & also when the vehicle is not in motion. The customer is also not expected to request driver to make the air condition operational in the afore mentioned cases.

For all travel types (one way, round trip) customer has to bear all extra charges like driver allowance, toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, parking charges, over luggage charge(more than 10kg Rice pack is stricktly not allowed)  and any other charges applicable as mentioned at the time of booking.

Any form of discounts are only applicable only on the basic fare and cannot be made available on extra charges like toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, driver allowance, parking, night charges, unless specified.

The vehicle booked will be subject to availability. In a case where the car booked is not available on the day of travel the customer will be provided with an alternative equivalent vehicle in the similar segment as applicable

Customer can request for amendments to a booking made earlier by him only if the request is done 10 hours before the pick-up time. No changes will be done within 10 hours of the time of pick up time. In cases where amendments are requested on cab type, the cab type requested is subject to availability. In case of a no show where the customer has not informed OneWayCallTaxi on the changes on his schedule 10 hours before the pick-up no refunds will be made. The amendments can be done by contacting the support team of OneWayCallTaxi on 9499922073 and mention the booking ID No for references.

Customer is liable to pay waiting charges in the case of delay (be it for any reason) exceeding more than 15 minutes from the scheduled pick up time.

Customer is liable to pay for any additional distance travelled and also for additional hourly charges if applicable. Any unscheduled changes will attract additional charges as applicable.

Cabs that are booked for outstation (any or all of Oneway, round trip & multicity) cannot be used for local travel. As an example if a customer books a cab from Chennai to Bangalore then to Nandi Hills and back to Chennai for a period of 3 days in total & has a predefined Km limit of 800 Kms and he returns back to Chennai on the second day & has a balance Km limit of 50 with one day remaining, inspite of this he is not entitled to consume this 50Kms for local travel in Chennai (From city), however the customer can travel from Chennai to some other city outside city limits of Chennai (say Chengalpet) & consume the remaining 50 Kms or more than this by paying additional charges.

If needed, a customer can amend his booking from one way to round trip or from one way to multi city while his travel is in progress. A request for amendment while mentioning the booking ID number & reason for amendment has to be made to the support team at OneWayCallTaxi by reaching them on 9786838697. Whether or not to make an amendment as per the request of the customer solely rests with our support team. If the amendment request by the customer is approved our support team they will guide on the difference amount to be paid to the driver as to make the amendment a reality. This amount has to be paid immediately to the driver in cash after our team makes an amendment, failure to do so will not make the requested amendment a reality.

For one way oustation trips the customer will pay for any additional charges in the case where the driver needs to cover additional distance (or) needs additional duration to complete his return journey (whichever of these two higher).

Transfers with unspecified distance coverage will only include one way transfer either from airport or railway station to a single location or vice versa. Pick-ups or drops from multiple locations are not included in such bookings.

OneWayCallTaxi cannot be hold accountable for any delay or consequential loss caused to the customer due to traffic jam or reasons beyond reasonable control of the driver or lapses on the part of the driver.

OneWayCallTaxi cannot be hold accountable for any loss, damage, physical injury etc suffered by the customer while availing its services.

In case of any misconduct or misbehavior by the driver the customer should immediately report to the support team of OneWayCallTaxi at 9499922073 and share the experience while mentioning the booking ID No for reference.

OneWayCallTaxi cannot be hold accountable for any loss, damage or delay suffered by the customer due to force majeure events.

In case of any dispute parties agree to the exclusive jurisdiction of courts of Chennai,Tamilnadu.

In addition to all the above mentioned terms & conditions, user terms mentioned on the website apply.

In a scenario, where in a customer already has received the driver & cab details and the cab hired does not show up on the day of travel, it will be considered as the failure of the fleet partner of OneWayCallTaxi. OneWayCallTaxi being a Taxi Booking Facilitator will take all necessary efforts to provide the customer an alternative mode of transport immediately, in the shortest possible time. OneWayCallTaxi is not liable to reimburse its customer for any expenses like hotel stay charges, flight ticket charges or any other type of monetary expenses which the customer had to bear as a result of no show of the cab on the day of planned cab travel.


Special instructions


Driver & car details - These details will be sent to the customer by OneWayCallTaxi approximately before 4 hour from the pick-up time by SMS and email. In some cases the driver or an associate of OneWayCallTaxi may also call in advance to reconfirm with the customer.

Non receipt of driver and car details - In such cases the customer needs to contact the support team at OneWayCallTaxi on 9499922073 and mention the booking ID number.

Demand of money by the driver- The booking ID provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, parking charges etc have to be paid directly to the driver in cash. In case of any dispute with the driver the customer should reach the support team of OneWayCallTaxi at 9499922073 and mention the booking ID details for reference and mention the subject of dispute.

Refusal by the driver to deliver services - The customer to contact the support team at OneWayCallTaxi on 9499922073 and mention the booking ID number for reference.